William graduated with a B.S. in Information Systems from Arizona State University and spent 8 years in IT support, knowledge base writing, and consumer help content before joining the newsroom. He focuses on health tech, digital privacy, accessibility, and step by step guides that solve common problems for readers. His open source documentation on home networking earned a community choice award, and his plain language guides are cited by several libraries and nonprofits. Away from work he experiments with home lab gear and cooks regional recipes. William owns the service journalism pipeline, maintains our style for tutorials, and partners with the health desk to vet sources and break down new research for everyday readers.
5 posts
